How to Cancel PropStream (And What to Switch To)
If you have decided to cancel PropStream, here is how to do it. PropStream plans renew automatically until you cancel, and PropStream's terms of use say to cancel before your next billing cycle date, and that the monthly fee is non-refundable.
How to cancel PropStream
- Export any lists you want to keep first (see "What to do with your PropStream data" below)
- Call PropStream Customer Support at (877) 204-9040, Monday to Friday, 6 AM to 6 PM Pacific. PropStream's FAQ gives (877) 817-7377 for cancellations, so try that number if the first doesn't reach the right team.
- Ask to cancel before your next billing cycle date. Under PropStream's terms, fees through the end of the current billing cycle are still owed
- To drop only the Investor Outreach add-on, cancel it from your Account page. You can do that without canceling PropStream Connect, but canceling Connect also ends Investor Outreach at the end of your billing cycle
You can also email PropStream Customer Service at support@propstream.com. PropStream's FAQ and terms describe canceling the main subscription through Customer Support; they don't mention a cancel button in your account.
Before you cancel: common reasons and alternatives
Canceling because it is too expensive?
As of October 30, 2026, PropStream's pricing page lists Essentials at $99/month, Pro at $199/month and Elite at $699/month, or $81, $165 and $583 a month billed annually. If budget is the concern, consider whether a different tool at a similar or lower price point offers more features for your specific workflow. Some platforms include skip tracing and buyer identification in the base subscription rather than charging extra.
Canceling because you need disposition tools?
Since October 22, 2026, PropStream offers Investor Outreach, an add-on that lists investors who bought near your property and lets you skip trace them, then call or email them. It costs $70/month or $700/year on top of your plan and requires PropStream Connect, which Pro and Elite include and Essentials users add for $30/month. If your main challenge is selling deals (not finding them), a disposition-focused platform may serve you better.
Canceling because data quality is poor in your market?
Data freshness varies by county. If PropStream's data is stale in your area, try a PropStream alternative that may source from different databases with better coverage in your market.
What to do with your PropStream data
Before canceling, export any lists you have built. In PropStream, open My Properties, choose a list, tick the box at the top to select every record, and click Export to download it as a spreadsheet; skip-traced results export the same way. Exports count against your plan's monthly limit (25,000 on Essentials, 50,000 on Pro, 100,000 on Elite), and extra exports cost from 10¢ each. PropStream's terms let you use its data only while your subscription is active.
Tip: If you are switching tools, export your data first, then set up your new platform, and finally cancel PropStream. This ensures no gap in your workflow.
Moving your lists to Deal Run
Deal Run imports buyer lists from a CSV file. If your PropStream export is not already a .csv, open it in Excel or Google Sheets and save it as CSV. In your Deal Run buyer list, click Import CSV and map up to seven fields: Investor / Entity Name, First Name, Last Name, Phone, Email, Company and Investor Type. You can type one optional tag in the Tag all buyers box to label everyone from that file. A row whose name is already on your list is skipped. Deal Run does not import properties or deals, so enter each deal by its address. Details: importing and exporting contacts.