Updating Payment Information

Deal Run uses Stripe for all payment processing, which means your payment information is stored securely by Stripe -- not by Deal Run directly. When you need to update a credit card, change your billing email, view past invoices, or resolve a failed payment, you do so through the Stripe Customer Portal, which is accessible from your Account page in one click. This guide walks through every payment-related action you might need to take.

Accessing the Stripe Customer Portal

The Stripe Customer Portal is a secure, Stripe-hosted page where you manage everything related to your billing. To access it:

1. Log in to Deal Run and navigate to your Account page.
2. In the Subscription section, click the "Manage Subscription" button.
3. You will be redirected to Stripe's Customer Portal in a new browser tab. This page is hosted by Stripe at billing.stripe.com and is secured with the same encryption used by banks and major financial institutions.
4. When you are done making changes, click "Return to Deal Run" or simply close the tab. Changes take effect immediately.

You do not need to create a separate Stripe account. The portal is automatically linked to the email address you used when you subscribed to Deal Run. Stripe recognizes you by that email and shows your complete billing history.

Updating your credit card

If your credit card has expired, been replaced by your bank, or you simply want to use a different card, here is how to update it:

1. Open the Stripe Customer Portal (Account > Manage Subscription).
2. In the Payment Method section, you will see your current card on file (showing the last 4 digits and expiration date).
3. Click "Update payment method" or "Add payment method".
4. Enter your new card number, expiration date, CVC, and billing zip code.
5. Click "Save". The new card becomes your default payment method immediately.

Your old card is removed automatically when you add a new one. All future subscription charges will be charged to the new card. If you have any pending retry attempts on a failed payment (see below), those will also use the new card.

Accepted payment methods

Deal Run accepts all major credit and debit cards through Stripe:

• Visa
• Mastercard
• American Express
• Discover

Prepaid cards and virtual card numbers (such as those generated by Privacy.com or your bank's virtual card feature) also work. We do not currently accept PayPal, ACH bank transfers, or cryptocurrency. If you need an alternative payment method, contact support@dealrun.ai and we will work with you.

Changing your billing email

The billing email is the address where Stripe sends payment receipts, invoice notifications, and failed payment alerts. By default, this is the same email you used to create your Deal Run account. If you want receipts sent to a different address -- for example, your bookkeeper's email or a shared accounting inbox -- you can change it in the Stripe Customer Portal.

1. Open the Stripe Customer Portal.
2. Look for the "Billing information" or "Email" section.
3. Click "Update" and enter the new email address.
4. Click "Save".

Important: changing your billing email does not change your Deal Run account email or your login credentials. Those are managed separately through your Account page in Deal Run. The billing email only affects where Stripe sends payment-related communications.

Viewing invoices and receipts

Every payment you make through Deal Run generates an invoice in Stripe. You can access your complete payment history in two ways:

From the Account page

Your Account page in Deal Run includes a Billing History section that shows your recent payments. Each entry displays the date, amount, plan name, and payment status (paid, pending, or failed). Click on any entry to view the full invoice details.

From the Stripe Customer Portal

The Stripe Customer Portal shows your complete billing history with downloadable PDF invoices. For each payment, you can see:

• Invoice number
• Invoice date
• Plan name and billing period covered
• Amount charged
• Tax amount (if applicable based on your jurisdiction)
• Payment method used (last 4 digits of card)
• Payment status

Click "Download invoice" or "Download receipt" next to any payment to get a PDF. These PDFs are formatted for professional use and include all the information needed for tax deductions or business expense reporting. See our Invoices and Receipts guide for more details on using invoices for accounting purposes.

Failed payment handling

Payments occasionally fail. The most common reasons are an expired card, insufficient funds, a card transaction limit being reached, or your bank flagging the charge as potentially fraudulent. Here is exactly what happens when a payment fails and what you need to do about it.

Automatic retry schedule

When a payment fails, Stripe does not immediately suspend your account. Instead, it enters an automatic retry cycle:

1. First retry: 3 days after the initial failure. Stripe attempts to charge the same card again. Many temporary issues (insufficient funds, daily limits) resolve themselves within a few days.
2. Second retry: 5 days after the initial failure (2 days after the first retry). Stripe attempts the charge a second time.
3. Third and final retry: 7 days after the initial failure (2 days after the second retry). This is the last automatic attempt.

During the retry period, your Deal Run account remains fully active. You do not lose access to any features while Stripe is retrying the payment. This gives you time to update your card or resolve the issue with your bank without any disruption to your workflow.

Email notifications

Stripe sends you an email notification at each stage of the retry process:

• An email when the initial payment fails, explaining what happened and asking you to update your payment method
• An email before each retry attempt, reminding you that a retry is coming
• An email after the final retry fails, informing you that your subscription is at risk of being paused

These emails are sent to your billing email address (which defaults to your account email unless you changed it). They include a direct link to update your payment method.

What to do when you receive a failed payment email

The fastest resolution is to update your credit card in the Stripe Customer Portal. Once you add a new valid card, Stripe will attempt the charge again within a few hours. You do not need to wait for the next scheduled retry -- Stripe sees the new card and retries proactively.

If you believe the charge was blocked by your bank, call your bank and let them know you authorize recurring charges from Stripe / Deal Run. Then either wait for the next retry or update your card to trigger an immediate retry.

What happens if all retries fail

If the payment still has not succeeded after the third retry (7 days after the original failure), your account enters a paused state. In this state:

• You can still log in to Deal Run
• You can still view your existing data (deals, buyer list, search history, marketing pages)
• You cannot run new investor searches, skip traces, or email/SMS blasts
• Your published marketing pages remain live (they are not taken down)

Your data is preserved for 30 days after the account is paused. During this 30-day window, you can reactivate your account at any time by updating your payment method and allowing Stripe to process the overdue charge. Once the payment succeeds, your account is immediately restored to full functionality with all your data intact.

After 30 days in a paused state without payment resolution, your account may be marked for deletion. If you need more time, contact support@dealrun.ai -- we are happy to extend the preservation period while you sort out payment issues.

Security and privacy

A few important notes about payment security:

• Deal Run never sees your full card number. Stripe handles all card processing. We only receive the last 4 digits and expiration date for display purposes.
• Stripe is PCI DSS Level 1 certified. This is the highest level of payment security certification, the same standard used by banks and major retailers.
• All communication is encrypted. Every interaction between your browser, Deal Run's servers, and Stripe's servers uses TLS encryption.
• No payment data in our database. Your card details live exclusively in Stripe's vault. If Deal Run's database were ever compromised (it will not be), no payment information would be exposed because we simply do not store it.

If you have questions about payment security or need to report an unauthorized charge, contact us immediately at support@dealrun.ai.